Planned water interruption - Eaglehawk and Epsom
- Eaglehawk and Epsom
On Tuesday 10 March we’re completing water main maintenance works on Howard Street and Symbester Crescent,Epsom and Jobs Gully Road, Eaglehawk between 9.30am and midday.
Works will result in a planned 2.5 hour water supply interruption for some customers in the area - impacted customers will be notified directly.
We’ll complete these works as quickly as possible to minimise any interruption time.
| Your stop tap |
Before the works, we strongly recommend you turn your stop tap off at your water meter. Once your interruption time ends, you can turn your stop tap back on. |
| What if I can’t find my stop tap or turn it off? | If you can’t turn your stop tap off, that’s ok, you can leave it on, however please do not use any water during your interruption time. If your stop tap is left on, you may notice discoloured water or air in your pipes for a short period after the works. Running your tap for a few minutes should clear this. |
| During the works | We recommend you store enough water for your household to use during the interruption. When your water is off, your toilet cistern won’t refill after you flush, so you may want to fill a bucket with water which can be tipped into your toilet. |
| Water quality | These works can cause temporary changes to the look of your drinking water. If this occurs, run your taps until the water runs clear. If problems persist, please contact us. Your water remains safe to drink. |
We thank you for your patience during these works.
Harcourt - Bushfire Bill Relief
- Harcourt
The following support is now available for customers in Harcourt following the bushfires that impacted the community on 9 January 2026.
Bushfire Bill Relief Program
| For urban customers in Harcourt who lost their primary dwelling or business | We have waived our entire bill for the billing period early November 2025 to early February 2026. We will waive our fixed service charges for the billing period early February 2026 to early May 2026 (this means you will only pay for any water used on your property during this time). No action is required. These benefits will be applied automatically for eligible customers. |
| For rural customers in Harcourt who access water from our rural pipeline (and who are billed using a different structure) | Impacted customers in the fire-affected area will receive $450 in bill relief, including a $300 rebate off their current bill (received in February 2026) and a further $150 rebate off their next bill (due to be issued in April 2026). These benefits will be applied automatically for eligible customers. Eligible customers may also be entitled to an additional $500 if their primary dwelling was destroyed by fire. Please contact us if you believe you are eligible for this support. |
| Whole-of-community support | Through our Community Rebates Program, we made a $6,000 contribution to the Harcourt Progress Association rebate to support local recovery efforts. This contribution acknowledges the impact of the Do Not Drink Advisory caused by the fires. |
If you need help or have questions, please call us on 1300 363 200.
Further information is available at www.connect.coliban.com.au/harcourt.
Click here for information about our Coliban Assist program and our support for customers.
The Victorian Government is providing recovery support for people and communities affected by the fires. Click here to learn more about the help and support available.
You can call the Emergency Recovery Hotline every day on 1800 560 760 from 9am to 5pm.
Echuca Water Tower repairs
- Echuca
Update Wednesday 4 March 2026
Scaffolding in place around the Echuca Water Tower is currently being removed.
If you're passing the tower, you may see signage and additional temporary fencing. Please follow any instructions provided to ensure your safety while work is underway.
What to expect next?
We have received the final report of an independent structural assessment commissioned to evaluate the long-term safety of the Echuca Water Tower.
The report has confirmed the tower is operating past its expected lifespan with structural issues likely to pose a future risk to Coliban Water staff, contractors, and members of the public.
Following engagement with external stakeholders, the decision has been made to decommission the tower and plan for its removal.
We have made changes to the way the local water network operates and lowered the water level in the tower to less than 60%. Some customers may have experienced slightly lower water pressure since this time.
Work is now underway on a project to transform the Echuca water supply from an elevated storage to a direct booster pump system.
Drop in and learn more
We're holding two Community Drop-in Sessions in March. Call in at a time that suits you, meet our project team, learn more about the tower and the Echuca water network, and explore the project timeline.
Wednesday 11 March
11am to 1pm
Mercure Port of Echuca
465 High Street
Wednesday 18 March
4pm to 6.30pm
Mercure Port of Echuca
465 High Street
If you can't make it on the day, you can contact us on 1300 363 200 or email coliban@coliban.com.au with any questions or feedback you may have.
More information
For the latest information, FAQs, and a project timeline visit connect.coliban.com.au/echuca-water-tower.
Wet weather impacting sewer network
- Various locations
Recent heavy rainfall across the region is placing increased pressure on our sewer network. The significant wet weather event has led to higher-than-normal flows entering the system, and we are currently managing multiple sewer spills caused by the excessive rainfall.
Our crews are actively responding across the network to contain and clean up affected areas as quickly and safely as possible.
If you see a spill or notice anything unusual, please report it immediately on 1300 363 200.
Thank you for your patience as we work to manage the impacts of this wet weather event.
Blue-green algae detection - Dingee
- Dingee
We are experiencing poor raw water quality due to blue-green algae being detected in the raw water supply at Dingee.
We have increased our water quality testing program to monitor the situation more closely.
Customers in Dingee are reminded that the town’s water supply is untreated and not suitable for drinking, food preparation, brushing your teeth or ice-making. It is recommended that pets are not given this water to drink.
For additional blue-green algae water quality information visit Connect Coliban.