This is not a complete list of works, just works that may impact customers from traffic or service interruptions. The information is as up-to-date as possible but may change at short notice. Click on the button below to see reactive works, you can also subscribe to our email or SMS updates to be notified of any status changes.
Water main renewal, Campbells Creek
- Blanket Gully Road, Campbells Creek
We will be undertaking main renewal works at Blanket Gully Road (between Campbells Creek-Fryers Road and Eleanor Drive), Campbells Creek.
Traffic management will be in place and minor traffic interruptions as required.
Local residents have been notified.
Edwards Road tank cleaning
- Strathfieldsaye
We are carrying out a condition assessment and cleaning of the Edwards Road clear water storage tank in Strathfieldsaye from Monday 13 July to Thursday 16 July 2020.
During this time water will be supplied direct to the local supply network from the Bendigo Water Treatment Plant.
We don’t expect any interruptions to water supply or changes in quality or pressure.
We will reduce tank water levels in the lead up to the works, to minimise any water loss during the cleaning. We will release the remaining tank water in a controlled manner into the local bushland near Edwards Road.
Customer Support update – longer wait times
- Coliban Water region
We switched over to our new billing and customer support system from 1pm on Monday 6 July 2020.
Our Customer Support Team will be responding to enquiries and actioning requests received from the three days last week when we were limited to only taking faults, emergency and financial hardship calls.
As a result, customers may experience longer wait times as we work through these requests. The team is back online to respond to all enquiries, whilst also adapting to the new system.
We apologise for any delay and thank customers for their patience.
We have prepared some Frequently Asked Questions (PDF 200KB) about our new billing and customer support system. More information will also be included in your next bill.
Kalimna Basin drain and inspection
- Castlemaine
We will be draining and inspecting Kalimna Basin near Castlemaine.
Three days of testing will take place between Tuesday 23 and Thursday 25 June 2020, which will ensure the basin can be isolated from the network without impacting customers.
If successful, the draining, clean and inspection will take place between Thursday 2 and Friday 10 July 2020. The basin will be drained and taken offline to undertake a major condition assessment and clean.
During the works, water will be supplied direct to the Castlemaine supply network from the plant, bypassing the basin.
The works will not interrupt water supply, nor change our treatment process, but some customers may notice a change to the taste and smell of the water, with the water supply coming directly from the treatment plant during this time, along with the possibility of some minor fluctuations in water pressure. This will return to normal once the project is complete on Friday 10 July 2020, weather dependent.
Sewer maintenance hole works, Epsom
- Epsom
Our contractor, Interflow, will be building new Sewer Maintenance Holes between May and July throughout Epsom.
New SMH's will be built in the following streets:
- 93 Kennewell Street, Epsom.
- Buckland Street, Epsom.
- Casina Court, Epsom.
- Rothschild Close, Epsom.
- Melbury Court, Epsom.
- Botanical Drive, Epsom.
- Verbena Terrace, Epsom.
- Manna Gum Drive, Epsom (x2 manholes).
- Mias Way, Epsom.
We will also be installing a temporary pipeline on Scott Street, Epsom.
You will notice increased activity and some noise caused by heavy vehicles and construction works.
There will be no interruption to sewer services and there is a low risk of odour during the relining works.