For 24-hour faults, leaks or service difficulties call 1300 363 200
For general enquiries and billing, we're open 8am to 5pm Monday to Friday.
Please note our office will be closed Friday 27 September for the AFL Grand Final public holiday. The office will re-open at 8am on Monday 30 September.
If you would like an online form sent to you by email or post, fill out our online form or contact us.
How to contact us
1300 363 200
PO Box 2770
Bendigo DC VIC 3554
Visit our office
37-45 Bridge Street
Bendigo VIC 3550
Parking available. See our public parking map.
Access information about our services in a way that suits you.
Hearing and speech assistance
If you are deaf or have a speech or hearing impairment, you can contact us through the National Relay Service (NRS):
- Teletypewriter (TTY) users call 133 677 then ask for 1300 363 200.
- Speak and Listen users call 1300 555 727 then ask for 1300 363 200.
- Internet Relay users connect to the NRS then ask for 1300 363 200.
Text to speech
Click the ‘Listen’ button at the very top of the screen to hear the information on our website being read aloud. With this tool, you can also magnify text and download an MP3 file of the page.
To read or listen to our website in another language, click the ‘Translate’ button at the very top of the screen.
If you want to talk to us, call 13 14 50 to use a free interpreter service. For more information, visit Translating and Interpreter Service.
If you would like to get in touch to give us feedback or make a complaint, you can:
Last updated on 23 Sep 2019