Skip to main content Skip to home page

For 24-hour faults, leaks or service difficulties call 1300 363 200

For general enquiries and billing, we're open 8am to 5pm Monday to Friday. 

If you would like an online form sent to you by email or post, fill out our online form or contact us.

How to contact us


1300 363 200


By mail

PO Box 2770
Bendigo DC VIC 3554

Visit our office

37-45 Bridge Street
Bendigo VIC 3550

Parking available. See our public parking map.

Accessibility services

Access information about our services in a way that suits you.


Hearing and speech assistance

If you are deaf or have a speech or hearing impairment, you can contact us through the National Relay Service (NRS):

  • Teletypewriter (TTY) users call 133 677 then ask for 1300 363 200.
  • Speak and Listen users call 1300 555 727 then ask for 1300 363 200.
  • Internet Relay users connect to the NRS then ask for 1300 363 200.


Text to speech

Click the ‘Listen’ button at the very top of the screen to hear the information on our website being read aloud. With this tool, you can also magnify text and download an MP3 file of the page.


Translation services

To read or listen to our website in another language, click the ‘Translate’ button at the very top of the screen.

If you want to talk to us, call 13 14 50 to use a free interpreter service. For more information, visit Translating and Interpreter Service.  



If you would like to get in touch to give us feedback or make a complaint, you can:


Last updated on 28 Jan 2020
Back to top