Be in the draw to win a $100 water bill credit
Coliban Water is asking customers to share their feedback as part of its Annual Customer Satisfaction Survey – and those who take part go in the draw to win one of ten $100 water bill credits.
Executive General Manager Customer and Stakeholder Experience, Lauren McLean, said the business continually strives to enhance water and sewer services provided to the community.
“This year we are reaching out to customers for their perspective on our products and services, and I encourage them to be as honest as possible.
“Gaining insight into the customer experience allows us to identify whether we are meeting customer expectations. The survey is one of the most important ways we learn from our customers and improve the services we provide,” she said.
“Regardless of whether customers receive an email invitation, every customer can participate by visiting our website and taking the survey to ensure their voice is heard.”
Customers who complete the survey between Wednesday 1 October and 5pm on Wednesday 22 October will go into the draw to win one of ten $100 bill credits. Winners will be contacted in early November 2025.
Coliban Water is one of seven participating water corporations who will gather customer feedback as part of the survey. Others include Westernport, South Gippsland, Gippsland, East Gippsland, Central Highlands, and Goulburn Valley Water.
In total, more than 2,000 customers will be contacted.
“Customer privacy is taken very seriously, with any personal information collected used for the sole purpose of the competition entry. Personal customer information is in no way linked to the feedback provided,” Mrs McLean said.
The survey is available on our website at coliban.com.au.