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25 June 2020

As the mornings become increasingly colder, we are reminding customers to take preventative action and cover their water meters and exposed pipes to protect them from freezing. 

Manager Customer Operations Steve Dunlop said as water meters sit above the ground they are exposed to the elements and have an increased risk of becoming frozen. 

“We’re asking the community for their assistance to help prevent water meters becoming frozen, by covering their meter with either an upturned bucket, cardboard box or even an old tyre.“

“You just need to ensure that the meter can still be accessed for meter reading and maintenance,” Mr Dunlop said.

While pouring another source of water over your meter may start the unfreezing process, it can also cause a split or burst. Boiling or hot water should be avoided. Lukewarm water is ideal. 

“If your water meter or pipe does freeze the best solution is to wait for the ambient temperature to rise and for the meter to unfreeze naturally,” he said.

Our digital meter rollout continues throughout the region, with more than 17,000 installed so far. It’s important to note that meters fitted with a digital logger will also have been fitted with a cover.

The covers that have been installed on digital loggers do not interfere with the signal and should not be tampered with.

Customers are also encouraged to cover any exposed pipes to prevent them from splitting or bursting. 

“If customers do experience a burst pipe on their property it is important to turn off the water supply at the stop tap located at the water meter and arrange for a licensed plumber to repair the pipe.

"If water is leaking near any electrical appliances call a licensed electrician immediately,” Mr Dunlop said. 

If anyone is experiencing disruption to their water service due to a split water meter as a result of frost contact our Customer Support Team on 1300 363 200.  

A water meter with digital logger attached
A water meter with a digital logger attached
A water meter with a digital cover on it
A water meter with a digital meter cover on it


Last updated on 25 Jun 2020
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