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Example of how backflow can occurBackflow is the reverse flow of a liquid into the drinking water supply.

Backflow from an industrial or commercial property that uses harmful substances could pollute the local water supply.

For example, a hose left running in a container of toxic chemicals could result in harmful backflow. A sudden drop in water pressure could cause the liquid to be siphoned back through the hose and into the water supply.

The installation of a backflow prevention device protects the water supply from this very serious situation.

For more information visit the Backflow Prevention Association of Australia website at www.bpaa.org.au


Commercial and trade waste customers

If you’re a commercial or trade waste customer you must provide a backflow prevention device immediately downstream of your water meter.

Without a backflow prevention device, you risk:

  • causing serious illness or death
  • prosecution under the Water Act 1989
  • substantial financial losses and litigation (such as Workcover, and Occupation Health and Safety claims)
  • being disconnected from the water supply.

Installing a device

It's the property owner's responsibility to make sure that a suitable backflow device is properly installed and tested. Only plumbers with a Water Supply license are qualified to install a device.

Here's what you need to do:
 

1. Get a risk assessment

Arrange for an accredited plumber to assess the potential onsite hazards of your property.

 

BusinessLocationPhone number
Adam HarrisEchuca03 5480 2426
Admoor PlumbingMooroopna03 5825 1800
Anthony DevineTatura0419 347 304
Blue Gen Plumbing - SteveBendigo & Surrounds0407 680 546
BJD Plumbing - Brad Driscollall areas0466 885 307
Bryce AndersonCastlemaine0438 454 535
Collective Water - Pat CornellAll areas0480 309 411
Crawford Plumbing Vic Pty Ltd - Jack CrawfordAll areas0450 107 600
CMC Plumbing & Gas Fitting Pty LtdLancefield0417 300 884
De Haan Plumbing & Gas Fitting Pty LtdAll areas0400 974 962
DLO PlumbingBendigo03 5441 5444
Dunstone Bros Plumbing & RoofingBendigo03 5446 1535
Gamec Plumbing Pty Ltd - Gavin ColeEchuca & Surrounds03 5483 5184
Gary ThrelfallBunbartha03 5826 9537
GF PlumbingAll areas0407 259 044
Gisborne PlumbingGisborne03 5428 2772
Greg Hicks PlumbingAll areas0448 701 138
Harrison Plumbing & Gas ServicesBridgewater0458 360 105
Hearn PlumbingEchuca03 5482 3067
Industrial Plumbing Professionals/Plumbrite GroupVictoria0419 595 578
Jacob Fitzgerald - Ecologic PlumbingCastlemaine0400 862 049
Jardine Plumbing - Andrew JardineBendigo & Castlemaine0401 438 513
Jason ChiversBendigo0400 813 610
Jim DenahyEchuca0418 557 558
Jintmac PlumbingCastlemaine & Kyneton0438 170 581
Kevin Hayes PlumbingElmore0417 114 603
Kyneton PlumbingKyneton03 5422 1381
Lincoln Plumbing - Jarrad LincolnAll areas0402 666 177
LTR PlumbingAll areas0400 019 403
Macedon Ranges PlumbingKyneton03 5422 2234
McGlone PlumbingCohuna0428 562 478
MR Plumbing & MaintenanceKyneton & Gisborne0410 322 133
Mt Alexander PlumbingCentral Victoria0437 852 614
O'Brien Plumbing Echuca - Clayton ZanellaEchuca & Moama0418 505 265
On Target PlumbingAll areas0424 469 364
Payne PlumbingEchuca & Cohuna0438 071 780
Peter Carr PlumbingBendigo0418 566 966
Peter MillarBendigo0409 763 353
Peter SwincerVBS - Melbourne0418 587 365
Plumb Bro Pty Ltd - Matthew PetrusmaAll areas0478 082 535
Plumbworx BendigoAll areas0487 082 535
Priggs PlumbingRochester03 5484 1042
Fasom Plumbing - formerly Printz PlumbingCastlemaine03 5472 2533
Prowse PlumbingBendigo0428 927 797
Race ServicesBendigo03 5442 4899
Reid PlumbingCohuna03 5456 2574
Rick Harrison Plumbing & GasfittingBendigo0409 876 708
Riley Plumbing Central VictoriaAll areas0407 091 259
Rowan Fitzgerald Pluming & Gas Fitting Pty LtdCentral Victoria0418 380 690
Rutherford PlumbingEchuca/Shepparton/Cohuna0407 438 880
Rycor PlumbingBendigo0434 542 720
S J Plumbing Central VictoriaCentral Victoria0429 304 692
Sandhurst PlumbingBendigo03 5443 8377
Shannon Bros. PlumbingBendigo0418 547 796
Sheahan Plumbing - Matthew SheahanAll areas0407 809 921
Shepparton Plumbing ServicesShepparton0408 021 500
Stephen KileMaldon0409 638 966
Talbot Plumbing Co. - Darren TalbotAll areas0408 507 715
TRC Plumbing & Roofing Pty LtdAll areas0402 828 302
Vearingdale PlumbingAll areas0435 448 834
Vincent ComerBendigo03 5448 4324
Wild PlumbingBendigo1300 421 240
2D Plumbing & GasAll areas03 5441 7414

 

The hazard ratings are:

  • High hazard - potential to cause death.
  • Medium hazard - potential to endanger health.
  • Low hazard - constitute a nuisance but not endanger health.

2. Choose and install a device

Your accredited plumber will recommend and install a suitable device based on your property's hazard rating. If installing a device in a medium or high hazard area, your plumber must be licensed in Backflow Prevention.
 

3. Test your device

Medium and high hazard devices need testing annually by a plumber licensed in Backflow Prevention. Results must be lodged within 20 days to either Coliban Water at coliban@coliban.com.au or Coliban Water's agent:

CIS Services Pty Ltd
inspections@cis1.com.au

Download a Backflow Prevention Device Test Report here.

 

4. Backflow Prevention Containment Policy

As the aim of the Backflow Prevention Containment Policy is the protection of the system and public health, it is vital that all parties comply with the relevant Acts, Regulations and Standards.

In the event of a property owner refusing to rectify a potential backflow or cross‐connection hazard, the water corporation has the authority to disconnect the reticulated water supply system to the relevant property, in order to protect the system and public health as per Section 141 of the Water Act 1989.

Examples where the system may be disconnected include:

  • Failure to install a backflow prevention containment device following request from the water corporation.
  • Failure to carry out tests or maintain a backflow prevention containment device in accordance with AS/NZS 3500 and AS/NZS 2845.
  • Failure to replace or repair a backflow prevention containment device.
  • Removal or bypassing of a backflow prevention containment device without the authority of the water corporation.

The water corporation reserves the right to install the appropriate containment device at the relevant property and to take necessary action to recover all associated costs.

Last updated on 19 Oct 2026
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