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Pipe maintenance responsibilities can be complicated - but this guide isn't!

The property owner is responsible for internal plumbing, septic tanks and pipes within the property boundary. If there's a problem, contact your landlord or plumber.


Water services

Coliban Water maintains water services to the water meter up to 2 metres inside the property boundary.

Responsibilities for water supply diagram










Sewer services

We look after sewer mains and house connection branches (HCB) up to 1 metre inside the property boundary.

Sewer supply responsibilities diagram










Buildings on the property boundary

Where a residential or commercial building forms part of the property boundary, we maintain and repair:

  • water and sewer pipes up to 1 metre outside the property boundary
  • the stop tap if it's within 2 metres of the property boundary
  • the water meter.


Fire services

Coliban Water isn't responsible for separate fire services such as pipe work and valves. We only maintain and repair:

  • the water meter
  • connection to the fire service
  • general services connected to the fire service up to 2 metres inside the property boundary.

This is a general guide only and there are some exceptions. For more information, contact us.


Inducted Plumber and/or Drain Cleaner Register

The businesses below employ individuals who have completed the Coliban Water General Induction and may be able to identify and/or clear a sewer blockage located in Coliban Water’s House Connection Branch (HCB )if needed.

Business name Service locations
Aqua Flush Drains Greater Bendigo
Dunstone Brothers Plumbing and Roofing Greater Bendigo, Boort, Castlemaine, Elmore, Goornong, Heathcote
LA & JA Hearn Plumbing Echuca
Laser Plumbing Echuca Moama Echuca, Gunbower, Rochester, Cohuna, Leitchville, Pyramid Hill, Lockington
M&J McGlone Plumbing Cohuna, Leitchville, Gunbower, Pyramid Hill
Noel Shelton Plumbing Greater Bendigo
Peter Carr Plumbing Bendigo, Castlemaine, Dunolly, Heathcote, Inglewood, Maldon
Phoenix Plumbing Greater Bendigo, Castlemaine, Dunnolly, Elmore, Harcourt, Heathcote, Maldon, Newstead, Rochester, Wedderburn
Pipe Doctor Greater Bendigo, Echuca, Heathcote, Kyneton, Castlemaine, Bridgewater
Reid Plumbing Cohuna, Gunbower, Leitchville, Pyramid Hill
SJ Plumbing Central Victoria Greater Bendigo, Castlemaine and surrounds, Elmore, Goornong, Heathcote
United Air and Plumbing Greater Bendigo, Castlemaine and surrounds
Wild Plumbing Greater Bendigo, Castlemaine, Echuca, North Central Victoria

Information for plumbers and drain cleaners

Sewer call-out procedure information pack

Reimbursement claim for sewer works online form


1. The Inducted Plumber and/or Drain Cleaner Register is provided for drain cleaning services only. It is the customers responsibility to ensure that any and all plumbing works undertaken beyond clearing the HCB are completed by a qualified plumber.

2. All information found in the Inducted Plumber and/or Drain Cleaner Register was believed to be correct at the time of inclusion, and is for informational purposes only.

3. Coliban Water does not endorse the above businesses, or accept legal responsibility arising from or connected to the reliability of services provided by the above businesses.

4. Where Coliban Water refers a customer to the Inducted Plumber and/or Drain Cleaner Register it is not a guarantee that a sewer blockage is in Coliban Water’s asset (HCB).

5. Information is provided on the basis that all persons contacting or engaging a business listed in the Inducted Plumber and/or Drain Cleaner Register do so at their own risk.

6. The inclusion of a business name in the Inducted Plumber and/or Drainer Cleaner Register does not indicate that the business is engaged to do work for Coliban Water.

7. The above businesses do not represent Coliban Water in any capacity.

8. The Inducted Plumber and/or Drain Cleaner Register is subject to change at any time.

9. Coliban Water reserves the right to permit, authorise or reject requests to work in the HCB.


Last updated on 01 Aug 2019

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