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Example of how backflow can occurBackflow is the reverse flow of a liquid into the drinking water supply.

Backflow from an industrial or commercial property that uses harmful substances could pollute the local water supply.

For example, a hose left running in a container of toxic chemicals could result in harmful backflow. A sudden drop in water pressure could cause the liquid to be siphoned back through the hose and into the water supply.

The installation of a backflow prevention device protects the water supply from this very serious situation.

For more information visit the Backflow Prevention Association of Australia website at www.bpaa.org.au


Commercial and trade waste customers

If you’re a commercial or trade waste customer you must provide a backflow prevention device immediately downstream of your water meter.

Without a backflow prevention device, you risk:

  • causing serious illness or death
  • prosecution under the Water Act 1989
  • substantial financial losses and litigation (such as Workcover, and Occupation Health and Safety claims)
  • being disconnected from the water supply.

Installing a device

It's the property owner's responsibility to make sure that a suitable backflow device is properly installed and tested. Only plumbers with a Water Supply license are qualified to install a device.

Here's what you need to do:
 

1. Get a risk assessment

Arrange for an accredited plumber to assess the potential onsite hazards of your property.

 

Business Location Phone number
Adam Harris Echuca 03 5480 2426
Admoor Plumbing Mooroopna 03 5825 1800
Anthony Devine Tatura 0419 347 304
Blue Gen Plumbing - Steve Bendigo & Surrounds 0407 680 546
BJD Plumbing - Brad Driscoll all areas 0466 885 307
Bryce Anderson Castlemaine 0438 454 535
Collective Water - Pat Cornell All areas 0480 309 411
Crawford Plumbing Vic Pty Ltd - Jack Crawford All areas 0450 107 600
CMC Plumbing & Gas Fitting Pty Ltd Lancefield 0417 300 884
De Haan Plumbing & Gas Fitting Pty Ltd All areas 0400 974 962
DLO Plumbing Bendigo 03 5441 5444
Dunstne Bros Plumbing & Roofing Bendigo 03 5446 1535
Gamec Plumbing Pty Ltd - Gavin Cole Echuca & Surrounds 03 5483 5184
Gary Threlfall Bunbartha 03 5826 9537
GF Plumbing All areas 0407 259 044
Gisborne Plumbing Gisborne 03 5428 2772
Greg Hicks Plumbing All areas 0448 701 138
Harrison Plumbing & Gas Services Bridgewater 0458 360 105
Hearn Plumbing Echuca 03 5482 3067
Industrial Plumbing Professionals/Plumbrite Group Victoria 0419 595 578
Jacob Fitzgerald - Ecologic Plumbing Castlemaine 0400 862 049
Jardine Plumbing - Andrew Jardine Bendigo & Castlemaine 0401 438 513
Jason Chivers Bendigo 0400 813 610
Jim Denahy Echuca 0418 557 558
Jintmac Plumbing Castlemaine & Kyneton 0438 170 581
Kevin Hayes Plumbing Elmore 0417 114 603
Kyneton Plumbing Kyneton 03 5422 1381
Lincoln Plumbing - Jarrad Lincoln All areas 0402 666 177
LTR Plumbing All areas 0400 019 403
Luke Prichard Plumbing Castlemaine 0437 852 614
Macedon Ranges Plumbing Kyneton 03 5422 2234
McGlone Plumbing Cohuna 0428 562 478
MR Plumbing & Maintenance Kyneton & Gisborne 0410 322 133
O'Brien Plumbing Echuca - Clayton Zanella Echuca & Moama 0418 505 265
On Target Plumbing All areas 0424 469 364
Peter Carr Plumbing Bendigo 0418 566 966
Peter Millar Bendigo 0409 763 353
Peter Swincer VBS - Melbourne 0418 587 365
Plumb Bro Pty Ltd - Matthew Petrusma All areas 0478 082 535
Plumbworx Bendigo All areas 0487 082 535
Priggs Plumbing Rochester 03 5484 1042
Fasom Plumbing - formerly Printz Plumbing Castlemaine 03 5472 2533
Prowse Plumbing Bendigo 0428 927 797
Race Services Bendigo 03 5442 4899
Reid Plumbing Cohuna 03 5456 2574
Rick Harrison Plumbing & Gasfitting Bendigo 0409 876 708
Riley Plumbing Central Victoria All areas 0407 091 259
Rowan Fitzgerald Pluming & Gas Fitting Pty Ltd Central Victoria 0418 380 690
Rycor Plumbing Bendigo 0434 542 720
S J Plumbing Central Victoria Central Victoria 0429 304 692
Sandhurst Plumbing Bendigo 03 5443 8377
Shannon Bros. Plumbing Bendigo 0418 547 796
Sheahan Plumbing - Matthew Sheahan All areas 0407 809 921
Shepparton Plumbing Services Shepparton 0408 021 500
Stephen Kile Maldon 0409 638 966
Talbot Plumbing Co. - Darren Talbot All areas 0408 507 715
TRC Plumbing & Roofing Pty Ltd All areas 0402 828 302
Vincent Comer Bendigo 03 5448 4324
Wild Plumbing Bendigo 1300 421 240
2D Plumbing & Gas All areas 03 5441 7414

 

The hazard ratings are:

  • High hazard - potential to cause death.
  • Medium hazard - potential to endanger health.
  • Low hazard - constitute a nuisance but not endanger health.

2. Choose and install a device

Your accredited plumber will recommend and install a suitable device based on your property's hazard rating. If installing a device in a medium or high hazard area, your plumber must be licensed in Backflow Prevention.
 

3. Test your device

Medium and high hazard devices need testing annually by a plumber licensed in Backflow Prevention. Results must be lodged within 20 days to either Coliban Water at coliban@coliban.com.au or Coliban Water's agent:

CIS Services Pty Ltd
inspections@cis1.com.au

Download a Backflow Prevention Device Test Report here.

 

4. Backflow Prevention Containment Policy

As the aim of the Backflow Prevention Containment Policy is the protection of the system and public health, it is vital that all parties comply with the relevant Acts, Regulations and Standards.

In the event of a property owner refusing to rectify a potential backflow or cross‐connection hazard, the water corporation has the authority to disconnect the reticulated water supply system to the relevant property, in order to protect the system and public health as per Section 141 of the Water Act 1989.

Examples where the system may be disconnected include:

  • Failure to install a backflow prevention containment device following request from the water corporation.
  • Failure to carry out tests or maintain a backflow prevention containment device in accordance with AS/NZS 3500 and AS/NZS 2845.
  • Failure to replace or repair a backflow prevention containment device.
  • Removal or bypassing of a backflow prevention containment device without the authority of the water corporation.

The water corporation reserves the right to install the appropriate containment device at the relevant property and to take necessary action to recover all associated costs.

Last updated on 20 Apr 2026
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