Executive Manager Customer and Stakeholder Experience
Lauren is a senior customer, communications and stakeholder engagement executive with more than 25 years' experience, including over 20 years in the water industry.
She has extensive expertise in customer experience, stakeholder and community engagement, strategic communications, media relations, advocacy, and incident management. Throughout her career, Lauren has led initiatives that strengthen customer outcomes, build community trust and support organisational success.
Lauren holds a Bachelor of Commerce/Bachelor of Management (Marketing), GAICD, a Diploma of Project Management, and a certificate in Public Participation and Community Engagement (IAP2).
As Executive Manager, Lauren leads Coliban Water's customer experience, communications, community and stakeholder relations, and development services functions. She is passionate about ensuring customer and community perspectives inform decision-making and delivering positive outcomes for the communities we serve.
Last updated on 28 Jul 2026