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If your name, postal address, contact number or email changes, fill out the Update my details form online or contact us.


We will need your:

  • account number (the 13-digit number in the top right hand corner of your bill)
  • date of birth
  • contact number
  • current address
  • new address (if relevant)

Authorise access

Residential

If you would like to give another person access to your account, submit the Authorise Access to My Residential Account form online. To add another property owner to the account, you need to send us an updated property title with their details.

Business

By submitting an Authorise Access To My Commercial Account form online, the tenant can make enquiries about the account.

Last updated on 16 Jul 2019
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