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Transfer funds

To transfer money between your Coliban Water accounts, complete a Transfer Funds Request form online.

You will need:

  • your driver's licence, medicare card or passport
  • your 13-digit account number (found in the top right hand corner of your bill)
  • details of the account you're transferring funds to

If you have a joint account, we need authorisation from both parties.

If you're requesting a transfer of funds from an account that's not in your name, you'll need to attach proof of payment.

Your request may take up to 2 weeks to process. 

 

Request a refund

If you have paid the wrong account or are in credit, you can complete a Refund Request form online.

You will need:

  • your driver's licence, medicare card or passport
  • your 13-digit account number (found in the top right hand corner of your bill)
  • details of the account you're refund will go to

If you have a joint account, we need authorisation from both parties.

If you're requesting a refund from an account that's not in your name, you'll need to attach proof of payment. This can be a: 

  • copy of your bank statement showing your name and the funds leaving your account. All other transactions can be blanked out
  • copy of the receipt if you paid in a cash

Your request may take up to 2 weeks to process. 

 

Last updated on 01 Aug 2019
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