As part of our Price Submission 2023 to the Essential Services Commission (ESC), we consulted broadly to determine what aspects of our performance matter the most to our customers.
Based on customer feedback, we developed five Customer Outcomes. These are:
- We will supply high quality water you can trust.
- We will provide infrastructure and services to meet the needs of our customers now and into the future.
- We will reduce our environmental footprint and achieve a socially responsible, sustainable business for future generations.
- We will be open and transparent with customers about affordable pricing, service disruptions and repairs.
- We will support the liveability in the region.
We report on our performance against these outcomes annually. Read our 2025-2026 Customer Outcomes Report.
In 2025-2026, we are pleased to report we have met or are very close to target on all of our customer expectation measures.
To find out more about our current price submission 2023–2028, which was approved by the Essential Services Commission in June 2023 visit Connect Coliban.
Last updated on 18 Aug 2026