Public holiday closure
Our customer counter in Bridge Street, Bendigo, will be closed for the public holiday on Monday 26 January 2026.
We will reopen at 8am on Tuesday 27 January 2026.
Faults and emergencies can be reported any time by calling 1300 363 200.
How to contact us
Phone
1300 363 200 between 8am and 5pm weekdays.
Faults and emergencies can be reported on this number at any time seven days a week.
In Person
Our customer service counter is open 8am to 5pm Monday to Friday at 37-45 Bridge Street, Bendigo (excluding public holidays).
coliban@coliban.com.au
Mailing address
PO Box 2770
Bendigo DC VIC 3554
Accessibility services
Access information about our services in a way that suits you.
Hearing and speech assistance
If you are deaf or have a speech or hearing impairment, you can contact us through the National Relay Service (NRS):
- Teletypewriter (TTY) users call 133 677 then ask for 1300 363 200
- Speak and Listen users call 1300 555 727 then ask for 1300 363 200
- Internet Relay users connect to the NRS then ask for 1300 363 200
Text to speech
Click the ‘Listen’ button at the very top of the screen to hear the information on our website being read aloud. With this tool, you can also magnify text and download an MP3 file of the page.
Translation services
To read or listen to our website in another language, click the ‘Translate’ button at the very top of the screen.
If you want to talk to us, call 13 14 50 to use a free interpreter service. For more information, visit Translating and Interpreter Service.
Feedback
If you would like to get in touch to give us feedback or make a complaint, you can:
- fill out an online feedback form
- email coliban@coliban.com.au
- call 1300 363 200
Last updated on 15 Jan 2026