Customer Charters

Our Customer Charters set out the rights and obligations of Coliban Water and our customers.

> Urban Customer Charter

This Charter came into effect on 24 September 2014 and replaced our Urban Customer Charter of
1 June 2011.

Download a copy of the Urban Customer Charter (PDF 930KB)

 

> Rural Customer Charter

This Charter came into effect on 21 April 2016.

Download a copy of the Rural Customer Charter (PDF 1MB)

 

 

> Trade Waste Customer Charter

This Charter came into effect on 24 September 2014.

Download a copy of the Trade Waste Customer Charter (PDF 2.8MB)

 

 

> Essential Services Commission Customer Service Code

Our Charters are based on the Essential Services Commission (ESC) Customer Service Code for Urban Water Businesses.

Download a copy of the ESC Customer Service Code (PDF 200KB)

 

     

 

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