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Coronavirus (COVID-19)

We’ve created this page to inform our customers and community about coronavirus (COVID-19), in relation to drinking water and our position as a water utility.

As the situation evolves, we are committed in supporting our customers, community and staff. We are working quickly and thoughtfully as things progress and change.

We recognise our important role in providing essential services as well as supporting local community's health and economy. We take this role very seriously and are working hard to continue to deliver our usual high-quality service levels. 

It is more important than ever to work as a community to get through these challenging times. Please look after yourself and each other.

We have developed this page from information provided by the Water Services Association of Australia (WSAA) – the peak industry body representing the urban water sector – as well as the best available information from the Victorian Department of Health and Human Services, the Australian Government Department of Health, the World Health Organisation and the Department of Environment, Land, Water and Planning (DELWP).

We will update this page as new information becomes available. 

Your water supply and sewer service

Questions and answers you may have about your water supply and sewer service

Worried about paying your bill?

We're here to help, please get in touch with us so we can discuss your situation

Connect with us

We love connecting with you, we have listed all the ways to contact us to keep everyone safe and healthy

Keep our sewers clear

Protect the sewer network by only flushing down the three Ps; pee, poo and toilet paper.

Related links

Links to other informative websites

Facility and water access closure at reservoirs

On-water recreation, playgrounds and barbecue facilities at our reservoirs will be closed until further notice.

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