Pricing Information

> A new smarter water pricing system

Our Water Our Future requires regional urban water authorities to design pricing structures that provide incentives to customers to reduce water use while reflecting the true cost of water delivery and environmental impacts. Coliban Water introduced the smarter water pricing system in the Coliban Water Supply system area on 1 July 2005.

Download the Schedule of Fees and Charges

> What is a Stepped Tariff?

Stepped tariffs are based on a ‘user-pays’ system that encourages customers to save water. Stepped tariffs recognise the needto provide water for essential domestic use at an affordable price. For water use above a specified level of consumption, customers will pay a higher price.

Stepped tariffs are widely regarded as the fairest and most effective way to price water to encourage conservation.

> How will it work?

Each quarter Coliban Water will continue to take a reading of a customer’s water meter to determine the amount of water that has been used. The water usage component of the bill is determined by the number of kilolitres of water used. Instead of applying a flat rate to the water usage, a three-stepped pricing structure will be applied, based on water consumption. The allowance at each Step is calculated on a daily basis and will be charged on a quarterly basis.

The stepped tariff does not apply to Rural Licence customers and Non-Residential customers.