If you are experiencing difficulties making payments please contact us to discuss payment arrangements.

• Coliban Water hardship assistance brochure
• Water Industry Residential Hardship Guide

> Concessions

The Department of Human Services (DHS) and other agencies offer a variety of concessions and benefits to eligible cardholders to assist low-income Victorians with water and sewerage bills. If you have a relevant concession card, you may be eligible for concessions.

Apply online by completing a registration for automatic concession form.

View our concession factsheet (PDF).

Further information on concessions can be found at the DHS website.