Customer Support Forms

Our online forms are quick and easy to use and can be completed and submitted online. Some forms are only available in PDF format. Details of how and where to submit are included on the forms.

> Your account

 

1
Add my concession
2
Authorise access (Commercial)
3
Authorise access (Residential)
4
Change my details
5
Copy of my invoice / tax statement
6
Information Statement / Special Meter Read Request
7
Move in / out rental property
8
New Lawn Establishment Exemption Application (PDF)
9
Refund request
10
Request for payment extension
11
Set up, change or cancel a Direct Debit
12 Transfer funds request
13 Underground leak rebate application
   

> Send me a form

1 Receive a form via email or post

> Building and developing

 

1
Water and Sewer Connection 
2
Work Over Assets and Easements
3
Pressure and Flow Information Request
4
Recycled Water Inspection Request
5
Asset Location Request
   

> Rural water licences and applications

1
Amalgamating Water Licences (PDF)
2
New Water Licence (PDF)
3
Permanent Transfer of Water Licence (PDF)
4
Renew Existing Water Licence(PDF)
5
Surrender a Water Licence (PDF)
6
Temporary transfer of Water Licence (PDF)
7

Rural Licence Water Ordering - Third Party Access Authorisation (PDF)

8
Rural Transfer List Application (including Terms and Conditions) (PDF)
   

> Contractors

1
Water Main Shutdown Application
2

Reimbursement claim for sewer works

  3

Contractor on-boarding system

  4

Contractor induction system

   

 



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