Background to our Water Plan 2008-2013

We need our customers to have confidence that sound plans are in place to deliver safe and reliable services into the future. Customers also need to be sure that water charges are fair and justified.

The Essential Services Commission (ESC) an independent regulator has been set up to create this confidence and certainty.

As part of this arrangement all water corporations in Victoria are required to produce a Water Plan that sets out all its plans for the five years from 2008 to 2013.

The ESC is then responsible for checking that we have included everything that is needed, that our programs are justified, and that our costs and charges are reasonable and realistic.

The following information about our Water Plan is to help you to understand firstly what the Water Plan is, what our plans are for the next five years, and what this means for you as customers.

Final Water Plan

The Essential Services Commission website has copies of both the draft Water Plan and final Water Plan. To go to the site

> click here.

Frequently Asked Questions

To help customers understand a bit more about the Water Plan we have provided written responses to the most frequently asked questions. To download a PDF of these questions and answers

> click here

On-line Pricing Estimator

Our on-line pricing estimator is currently being updated and will be live by August 1, 2008.

The estimator gives urban residential customers a rough idea of what their bills may cost over the next five years. The costing is in today's dollar values - but it provides an idea of the pricing.

Contact us and feedback

Please contact us if you have feedback

E-mail coliban@coliban.com.au

Telephone 1300 363 200

Or by writing to us: Coliban Wate,

PO Box 2770, Bendigo DC 3554