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Customer Charters
| Our Customer Charters set out the rights an obligations of Coliban Water and our customers. |
Urban Charter
The Urban Charter gives you ready access to the latest information on your consumer rights, obligations and service expectations for water & wastewater, and deals with issues such as interruptions to water or wastewater services, our charges and billing methods and disconnection & maintenance issues.
It also deals with entry to a customer's property, service standards and how you should proceed with any enquiries, complaints or dispute resolution.
Download a copy of the Urban Charter > click here (PDF 3.25MB) |
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Rural Charter
The Rural Charter gives you ready access to information on your consumer rights, obligations and service expectations for supply of water under a Licence to Take and Use Water, and deals with issues such as our charges & billing methods and maintenance issues.
It also provides advice on how you should proceed with any enquiries, complaints or dispute resolution.
Download a copy of the Rural Customer Charter > click here (PDF 2.21MB). |
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