Customer ChartersColiban Water's Customer Charters set out the rights & obligations of Coliban Water and its Customers.
Urban Charter The Urban Charter gives you ready access to the latest information on your consumer rights, obligations and service expectations for water & wastewater, and deals with issues such as interruptions to water or wastewater services, our charges & billing methods and disconnection & maintenance issues. Download a copy of the Urban Charter (PDF 354kb). Rural CharterThe Rural Charter gives you ready access to information on your consumer rights, obligations and service expectations for supply of water under a "Licence to Take and Use Water", and deals with issues such as our charges & billing methods and maintenance issues. It also provides advice on how you should proceed with any enquiries, complaints or dispute resolution. Download a copy of the Rural Charter (PDF 351kb). |
Paying Your BillFor all your Coliban Water bill payment options, Fault and EmergencyFor all enquiries including 24 hour emergency service call: 1300 363 200
Coliban Water37-45 Bridge Street, |
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