Business Management

Coliban Water is committed to actively pursue continuous improvement in all its processes to ensure that products and services are delivered efficiently and effectively, with consistent outcomes and with acceptable risk. All Coliban Water activities are laid down in manuals and procedures for safety management, water quality management, environmental management and business improvement, which form the 'Integrated Quality System' (IQS).

Coliban Water has achieved certification for three sections of the IQS. Certification means that the system is regularly audited by an external party to confirm that the system complies with national and international standards on safety management, environmental management and quality assurance (business improvement). The main reason Coliban Water seeks certification for its system is to ensure that the IQS is maintained to the benchmarks set in the standards.

• The Business Improvement section of the IQS is certified by SAI Global (Cert. No. QEC 8286) to the international standard ISO 9001:2000. This certification currently applies only to the Project Management Group. This certification will be expanded to include the whole business before July 2007.
• The OH&S section of the system is certified by SAI Global to the national standard AS 4801:2001 (Cert. No OHS 20179). This certification applies to all our activities, including those undertaken by service providers and contractors.
• The environmental section of the system is certified by SAI Global to the international standard ISO 14001:2004 (Certificate No. CEM 20398). Also this certification applies to all activities undertaken by Coliban and its service providers and contractors.

Coliban's commitment to safety and environmental management and business improvement has been laid down in formal business policies:

• Occupational Health & Safety Policy
• Environmental Policy
• Business Improvement Policy